Customer stories

Don’t just take our word about employee benefits from Unum. Take it from those who know us best. These testimonials are real-life stories about our customers — individuals who depended on us during tough times and companies that offer Unum benefits to their workers.

Individuals

  • “The support is what helps you get through this kind of thing”

    Unum disability benefits help customer return to his career and provide for his family

    As the father of two young children and his family’s main source of financial support, Ray Topper knew it was a good idea to sign up for short term and long term disability benefits at work. But he never imagined how soon and how critically he would need them.

  • Unum’s long term disability benefit gives customer peace of mind to focus on walking again

    Joe Inger knew his foot was badly hurt when he broke a bone in it simply walking to the bathroom early one morning in November 2008.

    He was just 43 years old at the time, active and in good health. In fact, he says he probably walked about 10 miles a day as a sales rep for Anheuser-Busch. So what would cause him to suddenly fracture his foot and collapse to the floor?

  • Friend describes their experience with Unum’s long term disability after cancer diagnosis

    Even after working for years in the financial services industry, Richard Cundiff never appreciated disability insurance and the financial protection it provides until his best friend since college was diagnosed with brain cancer in late 2009 and unable to work.

    Unfamiliar with this type of insurance and what to expect, his friend’s family asked Richard, as a financial professional and close family friend, to help guide them through the disability claims process.

    “My friend was...

  • Long term disability customer praises company’s customer service

    At 50 years old, James West never felt the need to thank a company for its customer service.

    Until now.

    “Customer service isn’t usually something to write home about,” the Indianapolis resident said, “but Unum was different.”

    In early 2009, James suffered a severe back injury after a bad fall, leaving him unable to work his physically demanding manufacturing job. Ever since, he’s depended on his Unum benefits to provide him an income while he can’t work.

  • Unum partners with employer to create a plan to help customer return to job

    Kelly Wilson always found ways to cope with her severe anxiety disorder. Her father’s death, however, was too much for her to handle.

    His passing triggered the worst of the disorder, leaving her unable to work. She immediately went on short term disability, which gave her a significant portion of her income from her job as a customer service representative in Tulsa, Okla.

    But something else began to worry her: returning to work. She enjoyed her job, but the fear of...

  • Customer overcomes a life-altering surgery to pursue his dream

    A life-changing diagnosis
    When the doctor delivered the news, Duane Sinquefield didn’t know what he was going to do.

    He desperately needed a shoulder joint replacement, which would severely limit his mobility for at least a year. And to make matters worse, the doctor said he’d never be able to do manual labor again.

    How would he support his family without a paycheck? What would he do for a living after he recovered? The 51-year-old Greenville, N.C.,...

Group customers

  • “Our employees were very complimentary of the entire enrollment process,” said Bob Koehler, director of Human Resources for Sierra Trading Post. “For our employees to have the opportunity to sit down face-to face with someone and ask questions about the changes happening, was an important part of the success of this process.”
  • Serving customers throughout the United States and more than 90 countries, Tyson has more than 400 offices and facilities in the U.S. A member of the S&P 500, Tyson is the second largest food production company in the Fortune 500.

    “This innovative approach that Unum brought to the table really reinforced our relationship with them,” said Tabitha Kelly,...

Media contacts

Members of the media can reach Unum by contacting:

Contact Unum via our toll-free media line at 866-750-8686.

Business Wire NewsHQ℠