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Unum adds claims app to enhance online service capabilities

Tuesday, July 21, 2015 10:30 am EDT



Public Company Information:

"The app shares many capabilities with our secure claims website – meaning employees get prompt service, even when they’re on the go."

CHATTANOOGA, Tenn.--(BUSINESS WIRE)--Unum has added a new app to its mobile and online claims tools to help customers manage disability claims or leave events whenever and wherever it is convenient for them.

The new mobile app – now available in Apple, Android and Windows app stores – will help customers easily access and monitor family and medical leave and manage disability claim details.

“Customers today expect easy-to-use online options for interacting with us,” said Laura Beckmann, vice president of Unum’s Benefits Center. “The app shares many capabilities with our secure claims website – meaning employees get prompt service, even when they’re on the go.”

The mobile app complements a comprehensive suite of online claims tools that enable customers to manage most claims from submission through ongoing benefit payment.

With features that work much like mobile banking tools, the app uses a phone’s camera to capture and upload images of documents and authorization forms that are needed to evaluate claims. Users can stay on top of claim status by reviewing correspondence, checking payment information, and verifying or changing personal information. For customers who need additional help, the app offers a direct dial feature to a service representative.

“Nearly a quarter million customers are registered to manage their claims online with Unum,” Beckmann said. “With the explosion in the use of smart phones, the app provides additional convenience of mobile access to many of the same self-service options they already use.”


Unum is a leading provider of financial protection benefits through the workplace. The disability insurance leader in the U.S. for 38 years, Unum’s portfolio of financial protection products also includes life, accident and critical illness, which help protect millions of working people and their families in the event of an illness or injury. In 2014, Unum paid $5.6 billion in benefits to more than 525,000 individuals and their families.

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MC Guenther, 423-294-6108
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