Media resources

To receive news alerts by email, login or register here.

Media contacts

Click here to contact Unum’s Media Relations team or call our toll-free media line at 866-750-8686.

Three ways contact centers can shape customer experience

Category:

News Organization:

CIO Review

Source URL:

Contact centers may exist to answer customer calls, but these organizations can do a whole lot more than just pick up the phone. With new technology and more customer-centric analysis behind them, these hubs of conversation are equipped with the know-how and tools to shape business strategy, put answers at the fingertips of customers and use deep-dive data to provide stellar experiences.

Multimedia Files:

Multimedia Files:

Preview image